Founding agency
Three places, for agencies that start this year
€500 a month
- No setup fee (normally €1,500)
- Your rate stays at €500 for as long as you stay
- Three-month minimum, then month to month
- WhatsApp and website enquiries
For estate and letting agencies in Malta
Every property enquiry answered, even at 11pm.
Nightdesk replies to rental and sales enquiries within a minute, on WhatsApp and your website. It asks the questions your agents would ask, books the viewing into their diary, and leaves a clean summary waiting for the morning.
Bayside Lettings
Assistant, replies instantly
Friday
Hi, is the 2-bed in Gżira still available? I'm moving from Munich in December and I have a small dog.
Hi Lena, it is. The owner accepts small pets. It's €1,350 a month, bills excluded. Would Saturday 10:30 or Monday 17:45 suit you for a viewing?
Saturday please
Booked for Saturday at 10:30. Maria will meet you at the entrance on the Gżira seafront, and you'll get a reminder the evening before.
The flat usually goes to whoever replies first.
People search in the evening and at weekends, often from abroad, and they message three or four agencies at once. By the time your office opens, someone else has already booked them in.
- Enquiry arrives through your website about the Gżira 2-bed.
- The same person messages two other agencies about similar flats.
- Another agency replies first and books a viewing for the afternoon.
- Your agent replies. They've already signed.
With Nightdesk, the reply goes out at 21:41 and the viewing is in your agent's diary before the other agencies have opened the message.
How it works
It sits on the channels you already use. Your agents carry on as normal and pick up qualified leads in the morning.
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An enquiry comes in
From your WhatsApp Business number, the chat on your website, or an enquiry email from a property portal.
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It replies in your agency's name
Within a minute, using only your current listings, prices and rules. It never makes up a price, a deposit or a policy.
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It asks what your agent would ask
Budget, area, bedrooms, move-in date, pets, how many people. Two questions at a time, so it reads like a conversation, not a form.
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It books the viewing
Into a slot your agent has marked as free, sends the person a reminder, and leaves your team a short summary of every lead.
Try it as if you were enquiring
This is a made-up agency, Bayside Lettings in Sliema, with three listings. Ask about a flat the way a tenant would and watch the lead fill in on the right.
Bayside Lettings
Assistant, replies instantly
What's included
Set up for you
We load your listings, your tone and your viewing rules, and connect your WhatsApp Business number and website. You're live in about a week.
Your listings stay current
Let a flat or change a price, tell us, and Nightdesk stops offering it. It only ever talks about what's actually available.
People stay in charge
Contracts, deposits, negotiation and anything sensitive go straight to your team. Anyone who asks for a person gets one.
A morning summary
Each lead arrives as a short note: who they are, what they need, and when they're viewing. No transcripts to wade through unless you want them.
I'm Daniel, and I run Nightdesk from Malta. I've spent seven years in IT, setting up and fixing the systems people rely on every day. Nightdesk is deliberately small: I set it up with you, I check in every week for the first month, and when something needs changing you message me, not a ticket queue.
Pricing
One price per agency, whatever your enquiry volume. No per-message charges.
Standard
For every agency after that
€500 a month + €1,500 setup
- WhatsApp, website and portal enquiries
- A monthly report on leads and viewings
- Multi-branch pricing on request
Prices exclude VAT.
Questions agencies ask
Will it sound like us?
Yes. We set the tone with you before going live, using real messages your team has sent. You see sample replies and approve them first.
Does it tell people they're talking to an assistant?
Yes. It introduces itself as your agency's assistant, and passes the conversation to a person whenever someone asks. That's what EU rules expect, and people are fine with it when the replies are useful.
Our agents use their own phones. Does that matter?
No. Nightdesk works from your agency's WhatsApp Business number, your website and portal enquiry emails. Leads then belong to the agency, not to whichever agent picked them up, which also helps when someone leaves.
What happens when it doesn't know the answer?
It says so, tells the person your team will confirm in the morning, and flags the question in the summary. It never guesses a price, a deposit or a contract term.
What about GDPR?
Conversations are used only to answer the enquiry and pass the lead to you. You're the data controller, we sign a data processing agreement with you, and data is deleted when you leave.
How long until we're live, and what's the commitment?
About a week from our first call. Founding agencies commit for three months, then it's month to month.
Book a 15-minute call
Tell us a little about your agency and we'll call you back within one working day. You'll see Nightdesk answering a few of your real listings before you decide anything.
Prefer email? hello@nightdesk.eu